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FAQs

Frequently Asked Questions

We want to you to feel 100% confident about trusting Rosemont Care

To help you find quick answers to some of the most common questions regarding Rosemont Care’s domiciliary care services, we have compiled this list of frequently asked questions.

To get the answer you want, simply click on the question.

First of all, contact your local authority to get a list of preferred providers for the borough. It’s a good idea to meet a few providers to see how they respond to your questions. Make sure your care worker is Disclosure and Barring Service (DBS) vetted and that their first language is English. Ask for the same care worker wherever possible, as continuity is very important: at Rosemont Care, we usually allocate two care workers to you to cover illness or holidays.

All home care organisations have an inspection report on the CQC website, with ratings and quotes from people using their service.

Yes, Rosemont Care Limited is a registered company (07334693) and is registered with the Care Quality Commission. We are a member of UKHCA and fully insured. As well as working with private clients, we are also appointed by local authorities.

With offices in Essex and Medway, Rosemont Care services cover two key regions in Greater London and Medway.

We offer care services and support in your home, 24 hours a day and 365 days a year.

Yes, everyone has to undergo an intensive recruitment process and induction. Each carer has a formal interview and is then Disclosure and Barring Service (DBS) vetted/checked. Carers must also job shadow a senior carer before they can work on their own.

Our aim is to ensure the same small team of care workers provides your service on a regular basis, rather than having lots of different people coming in and out of your home. Our quality assurance questionnaires and feedback from clients and other health care professionals confirm we deliver on this most important element of care. Occasionally, we may have to change your carer due to staff training or holidays. Should anything about your service change (e.g. different staff member attending), we will contact you as soon as possible.

We only recruit carers of the highest calibre and we are confident about our rigorous recruitment and interviewing procedures. We want your experience to be a positive one, so do not hesitate to contact us if you are unhappy in any way.

Rosemont Care offers a wide range of services that are totally flexible. Whether you need someone to call in for a half hour chat over a cup of tea or live in help, we can meet your needs. Our service is completely ad-hoc and you can call on us as and when you wish.

If you decide you want someone to take you to the shops, a doctor’s appointment or stay overnight, simply contact us so that we can provide the level or support you need.

Yes, we specialise in offering support to older people and younger adults. Our services range from light domestic tasks to more personal support, with specialist support for certain health conditions and even intensive 24-hour help.

We help older people and younger adults; those with physical disabilities or sensory loss; those with mental health problems, eating disorders, learning disabilities or dementia; and those with terminal illnesses.

To book your assessment, simply call or email your local office.

Essex branch can be contacted on 01708 505511 or alternatively email us at enquiries@rosemontcare.co.uk

Medway branch can be contacted on 01634 717432 or alternatively you can email us at medway@rosemontcare.co.uk 

Everyone’s needs are different, but once we have completed the free assessment we can let you know. You can ask Social Services to arrange for a care needs assessment to see if you are eligible for Local Authority Funding.

Yes, Rosemont Care is a private organisation and operate under a ‘user pays’ arrangement. We will invoice you (or whoever is paying for the service) for our home care services.

Absolutely. We review care needs on an on-going basis so that we can always meet your needs. We are always pleased to receive feedback and suggestions too.

If you pay privately, simply provide the required notice period to your current provider while we arrange your new care package. If you receive funding through Social Services, please ask your Social Worker for help in the matter. However, you can always engage our services by private arrangement. Please ask for details of our prices and terms.

We take all feedback seriously, whether positive or negative. Do get in touch for a confidential discussion and we will address any concerns as quickly as possible.

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Essex Branch

Location

Londoneast-uk Business & Technical Park
The Hub
Yewtree Avenue
Rainham Road South
Dagenham
Essex
RM10 7FN

Contact Information

01708 505 511

enquiries@rosemontcare.co.uk

24 Hour Emergencies

01708 505 511

Medway Branch

Location

Unit 3 Regent House
Station Road
Strood
Kent
ME2 4WQ

Contact Information

01634 717 432

medway@rosemontcare.co.uk

24 Hour Emergencies

01634 564 138

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